Contact Information
Whether you need equipment recommendations for a specific route, have questions about our rental process, or want to discuss custom package options, our team is available to assist.
Get In Touch
For equipment inquiries, rental reservations, or general questions about outdoor gear suitable for your planned journey, reach out through the contact details below.
Email Address
info at luminous-phoenix.com
We typically respond within one business day. For urgent equipment questions during active rentals, mark your message as urgent.
Physical Location
38 Riverside Quarter
Bristol
BS1 6UQ
United Kingdom
Equipment collection and returns by appointment. Please arrange collection times at least 48 hours in advance.
Operating Hours
Monday to Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Extended hours available for equipment collection and return by prior arrangement.
Before You Contact Us
For Equipment Recommendations
Help us provide better advice by including:
- Your planned route or region
- Journey duration and approximate distances
- Planned dates to help us assess likely weather conditions
- Your outdoor experience level
- Any specific concerns or requirements
For Rental Reservations
To expedite your booking:
- Review our services page to identify your preferred package
- Have your journey dates confirmed
- Note whether you'll collect equipment or require delivery
- Mention any previous equipment rental experience
During Active Rentals
If you encounter equipment issues or need support during your journey:
- Contact us immediately rather than attempting field repairs on complex equipment
- Describe the specific issue and your current location
- If possible, send photos of any equipment damage or malfunction
- We maintain emergency contact availability for serious equipment failures
Finding Our Location
Our facility is located in central Bristol, easily accessible by public transport and with nearby parking options.
By Train
Bristol Temple Meads station is approximately 15 minutes walk from our location. Exit the station onto Temple Gate, continue north toward the city center, and turn right onto Redcliffe Way. Our building is in the Riverside Quarter development.
By Car
From the M32, exit onto the A4032 and follow signs for City Centre. Public parking is available at Cabot Circus (10 minute walk) or Queen Square (8 minute walk). Street parking is limited and metered.
By Bus
Multiple bus routes serve the city center with stops near our location. The Broadmead stop and the Old Market stop are both within 10 minutes walking distance.
For equipment collection appointments, we recommend arriving 15 minutes early to allow time for fitting and equipment review. If delivering multiple packages or bulky items, loading zone access is available behind the building by prior arrangement.
Common Questions
Can I visit without an appointment?
While we welcome walk-ins during operating hours, equipment fittings and consultations require appointments to ensure adequate time and staff availability. Contact us to schedule a visit.
Do you offer equipment delivery?
Yes, we can deliver equipment to your journey starting point throughout England, Scotland, and Wales. Delivery fees vary based on distance and are calculated when you make your reservation.
What happens if equipment fails during my rental?
Contact us immediately. We'll arrange replacement equipment delivery or provide instructions for field solutions depending on your location and the specific issue. Equipment failure due to manufacturing defects does not incur charges.
Can I extend my rental period during my journey?
Yes, contact us before your rental end date to arrange an extension. Extensions are subject to equipment availability and may require payment processing before the extension period begins.
Ready to plan your journey? Reserve your equipment or reach out with specific questions about gear suitable for your route.