Cookies Policy

What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies allow websites to recognize your device and store information about your preferences or past actions. This enables the website to tailor your experience and remember useful information between visits.

How We Use Cookies

Luminous-phoenix.com uses cookies to improve your browsing experience and provide essential website functionality. We use cookies for the following purposes:

• Remembering your cookie consent preferences
• Maintaining your session when using our booking forms
• Understanding how visitors interact with our website
• Analyzing website traffic and usage patterns
• Improving website functionality and user experience

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled in our systems. They are usually only set in response to actions you take, such as setting your privacy preferences, filling in forms, or using our booking system.

Examples:

• Cookie consent preferences
• Session management for form submissions
• Security and authentication where applicable

Duration: These cookies are typically session cookies that expire when you close your browser, though some may persist for up to 12 months to remember your preferences.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve website performance and user experience.

Examples:

• Pages visited and time spent on each page
• Navigation paths through the website
• Browser and device information
• Geographic location at country or city level

Duration: Analytics cookies typically expire after 24 months.

We do not use analytics cookies to identify you personally. All information collected is aggregated and anonymous.

Functional Cookies

These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Examples:

• Remembering your location to provide relevant information
• Storing your selected equipment preferences
• Remembering accessibility settings

Duration: Functional cookies may persist for up to 12 months.

Third-Party Cookies

In some cases, we use cookies provided by trusted third parties. These third-party cookies help us provide certain functionality or analyze website usage.

We carefully select third-party services that comply with data protection regulations. Third-party cookies are subject to the respective privacy policies of these external services.

Third-party cookies we may use include:

• Analytics services to understand website traffic and user behavior
• Payment processing services for secure transaction handling
• Content delivery networks to optimize website performance

Local Storage

In addition to cookies, we use browser local storage to store certain information on your device. Local storage allows us to store data that persists between browser sessions without expiration dates.

We use local storage for:

• Remembering your cookie consent choices
• Temporarily storing form data to prevent loss during navigation
• Storing selected service information during the booking process

You can clear local storage through your browser settings at any time.

Managing Your Cookie Preferences

When you first visit our website, you will see a cookie banner allowing you to accept or reject non-essential cookies. Your choice is stored and the banner will not appear again unless you clear your cookies or change devices.

Changing Your Cookie Settings

You can change your cookie preferences at any time by:

• Clearing your browser cookies and revisiting our website to see the cookie banner again
• Using your browser settings to block or delete specific cookies
• Contacting us at info at luminous-phoenix.com to request assistance

Browser Cookie Controls

Most web browsers allow you to control cookies through their settings. You can usually find these settings in the preferences or options menu of your browser. Common browsers provide cookie controls at the following locations:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy and Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Edge: Settings → Cookies and site permissions → Cookies and site data

Please note that blocking all cookies may impact your ability to use certain features of our website, particularly the booking form and essential functionality.

Impact of Rejecting Cookies

If you choose to reject non-essential cookies:

• The website will continue to function for basic browsing and information access
• You will still be able to use our booking forms and essential features
• We will not collect analytics data about your visit
• Some personalization features may not be available
• Essential cookies required for website functionality will still be used

Cookie List and Details

Below is a detailed list of cookies used on our website:

Essential Cookies

Analytics Cookies (Only with Consent)

Updates to This Policy

We may update this Cookies Policy periodically to reflect changes in our cookie usage, technology, or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy regularly to stay informed about how we use cookies.

More Information

For more information about how we use cookies and protect your privacy, please review our:

• Privacy Policy
• GDPR Compliance Statement

For general information about cookies, visit allaboutcookies.org or ico.org.uk/your-data-matters/online/cookies

Contact Us

If you have questions or concerns about our use of cookies, please contact us at:

Email: info at luminous-phoenix.com
Address: 38 Riverside Quarter, Bristol, BS1 6UQ, United Kingdom